Terms of service

Last updated: November 9, 2026

This website, ellisandember.com, is operated by Ellis & Ember. Throughout the site, the terms "we", "us" and "our" refer to Ellis & Ember. We provide this website, including all information, tools and services available from it, to you on the condition that you accept the following terms and conditions ("Terms", "Terms of Use").

By visiting our website and/or purchasing an item, you agree to these Terms. These Terms apply to all users of the website.

Please read these Terms carefully before using the website. If you do not agree to them, you may not use our website or services.

1. Use of the online shop

By using this website, you confirm that you are of legal age in your country or region of residence, or that you have permission from a parent or guardian to use the site.

You may not use our website or products for unlawful purposes, and you may not transmit malicious code or attempt to impair the functionality of the service. Any violation may result in termination of your access to our services.

2. General terms

We reserve the right to decline orders for legitimate reasons, including technical errors, stock issues or suspected misuse. If we decline an order you have already paid for, we will refund you in full to your original payment method.

The whole website is protected by SSL/HTTPS encryption, and payment information is always transmitted securely and processed by our payment providers. We do not store your full card number.

You may not reproduce, duplicate, copy, sell, resell or exploit any part of this service or website without our express written permission.

3. Accuracy and timeliness of information

We work to keep the information on this site accurate and up to date. General content, such as articles or style tips, is provided for informational purposes only.

We reserve the right to modify site content at any time.

4. Changes to services and prices

Product prices may change at any time, but a price change will never affect an order you have already placed. The price you pay is the price shown at checkout. We may modify or discontinue any part of our services for legitimate business reasons.

5. Formation of contract

Products displayed in our online shop are a non-binding catalog rather than a binding offer. By completing checkout, you submit a binding order request. The automatic order confirmation email does not constitute our acceptance; the contract is formed once we confirm that your order has shipped. If we cannot accept your order, we will tell you and refund any amount charged in full.

6. Warranty

Products are covered by applicable consumer protection laws. Nothing in these Terms affects your statutory rights as a consumer.

7. Products and services

Some products may be available exclusively online and in limited quantities. We make every effort to display product images, colors and sizes accurately, though minor variation may occur due to different screen settings.

We reserve the right to restrict sales to certain regions or individuals for legitimate reasons, and to modify or discontinue products at any time.

8. Shipping, origin, and customs

Orders are fulfilled from our warehouse at Room 803, Building 2, RongHuShenShiHuaYan, Pinghu Street, Longgang District, Shenzhen City, Guangdong Province, China. Estimated handling and transit times are shown in our Shipping Policy: https://ellisandember.com/policies/shipping-policy

Any customs duties, import taxes, or similar charges applicable to international shipments are covered by Ellis & Ember and will not be charged to the customer upon delivery.

Once your order ships, we email you a tracking number. While most orders arrive within the stated delivery window, delays may occasionally occur due to customs processing, holidays, or unforeseen carrier events. If your order is delayed or has not arrived, contact us at contact@ellisandember.com so we can help resolve it, including arranging a replacement or refund where appropriate.

If tracking shows your package as delivered but you have not received it, contact us and we will provide the tracking and carrier details and help you open an investigation with the carrier. Please check that your shipping address is correct when you order.

9. Billing and account information

We reserve the right to review, modify, or decline orders where the information provided appears incorrect or suspicious. You agree to provide accurate, current, and complete account and purchase information, and to update it as needed.

10. Payment issues

If you have a problem with an order or a payment, please contact us first at contact@ellisandember.com. This is usually the fastest way to get a replacement or a refund. Nothing in these Terms limits your right to contact your bank or card issuer, or any other right you have under applicable law.

11. Optional third-party tools

We may provide access to third-party tools we do not control. Use of these tools is entirely at your own risk.

12. Third-party links

Our website may link to third-party websites. We are not responsible for their content, accuracy, or practices. Any transaction with a third party takes place solely between you and that party.

13. User content and comments

If you submit reviews, content, suggestions, or comments to us, you grant us the right to use them for business purposes. You must not submit content that violates the rights of others or applicable law, and you are solely responsible for what you submit. We do not remove genuine product reviews only because they are negative.

14. Personal data

Personal data is processed in accordance with our Privacy Policy: https://ellisandember.com/policies/privacy-policy

15. Errors, inaccuracies, and omissions

Information on this website may occasionally contain errors. We reserve the right to correct such issues at any time. If an error affects an order you have already placed, we will contact you, and you can choose to continue at the correct price or cancel for a full refund.

16. Prohibited uses

This website may not be used for unlawful, misleading, harmful, or abusive purposes, including scraping, spamming, or interfering with its security. Violations may result in immediate suspension or termination of access.

17. Limitation of liability

Our liability is limited to the extent permitted by applicable law. Your statutory consumer rights remain unaffected.

18. Indemnification

You agree to indemnify and hold us harmless from claims arising from your unlawful use of the website or violation of these Terms.

19. Severability

If any provision of these Terms is found invalid, the remaining provisions remain in full force and effect.

20. Termination

These Terms remain effective until terminated by either party. We may immediately terminate access in the event of a violation. Termination does not affect orders already placed or your right to a refund under our policies.

21. Governing law

These Terms are governed by the laws of Morocco, without prejudice to mandatory consumer protection laws applicable in your country of residence.

22. Returns & refunds

Details on returns and refunds are available in our Return & Refund Policy: https://ellisandember.com/policies/refund-policy

23. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows when they were last changed, and changes do not apply to orders placed before the update.